At ÖZ, we strive to provide premium quality handcrafted syrups. Please review our Refund & Exchange Policy below to understand the terms and conditions regarding refunds and replacements.
1. Damaged or Incorrect Products Only
Refunds or replacements are only applicable if:
- You receive a damaged or leaking bottle.
- You receive the wrong product.
- The product has a manufacturing defect.
2. 48-Hour Refund & Exchange Policy
Our refund and replacement policy is valid for 48 hours from the time your order is delivered.
To be eligible for a refund or replacement:
- The product must be unused.
- The product must be in its original packaging.
- Proof of purchase or order number is required.
- Clear photos of the product and packaging must be provided.
3. Refund & Replacement Process
Once we receive your request, our team will review the information provided.
If your request is approved:
- A replacement product will be shipped at no additional cost, or
- A full refund will be processed if a replacement is unavailable.
Approved refunds will be processed within 5–10 business days to the original payment method.
4. Eligibility
Products are eligible for replacement or refund only if they:
- Arrive damaged or leaking.
- Have a manufacturing defect.
- Are incorrect due to an error on our part.
The following are not eligible for refund or replacement:
- Opened or used products.
- Products damaged after delivery due to improper handling or storage.
- Change of mind after purchase.
5. Contact Us
For any concerns regarding your order, please contact us within 48 hours of delivery.
WhatsApp: +92 316 8542410
We appreciate your trust in ÖZ and are committed to ensuring a smooth and satisfactory shopping experience.