Refund policy

At ÖZ, we strive to provide premium quality handcrafted syrups. Please review our Refund & Exchange Policy below to understand the terms and conditions regarding refunds and replacements.

1. Damaged or Incorrect Products Only

Refunds or replacements are only applicable if:

• You receive a damaged or leaking bottle.
• You receive the wrong product.
• The product has a manufacturing defect.

2. 48-Hour Refund & Exchange Policy

Our refund and replacement policy is valid for 48 hours from the time your order is delivered.To be eligible for a refund or replacement:

• The product must be unused.
• The product must be in its original packaging.
• Proof of purchase or order number is required.
• Clear photos of the product and packaging must be provided.

3. Refund & Replacement Process

Once we receive your request, our team will review the information provided.If your request is approved:

• A replacement product will be shipped at no additional cost, or
• A full refund will be processed if a replacement is unavailable.

Approved refunds will be processed within 5–10 business days to the original payment method.

4. Eligibility

Products are eligible for replacement or refund only if they:

• Arrive damaged or leaking.
• Have a manufacturing defect.
• Are incorrect due to an error on our part.

The following are not eligible for refund or replacement:

• Opened or used products.
• Products damaged after delivery due to improper handling or storage.
• Change of mind after purchase.

5. Contact Us

For any concerns regarding your order, please contact us within 48 hours of delivery.WhatsApp: +92 316 8542410

We appreciate your trust in ÖZ and are committed to ensuring a smooth and satisfactory shopping experience.