At ÖZ, we are committed to delivering your handcrafted syrups safely and efficiently. Please review our Shipping Policy to understand the terms and conditions regarding the delivery of your orders.
1. Delivery Timeframe
- Delivery times may vary depending on your location within Pakistan.
- We aim to process and dispatch all orders within 24–48 hours of order confirmation.
- Once dispatched, please allow 2–5 business days for your order to be delivered.
2. Shipping Charges
- Free delivery on orders above Rs. 2,500.
- Shipping charges for orders below this amount will be calculated and displayed at checkout.
- Shipping charges are non-refundable once an order has been dispatched.
3. Inspection Upon Delivery
Please inspect your order upon delivery for any damage, leakage, or incorrect items.
If you notice any issues, kindly contact our customer support within 48 hours of receiving your order.
To help us process your request quickly, please provide:
- Your order number
- Clear photos of the product
- Photos of the shipping package (if applicable)
4. Damaged or Incorrect Orders
If your order arrives damaged, leaking, or you receive the wrong product, we will arrange a replacement at no additional cost after reviewing your claim.
Claims reported after 48 hours of delivery may not be eligible for replacement.
5. Contact Us
For any questions regarding shipping or your order, please contact us:
WhatsApp: +92 316 8542410
Thank you for choosing ÖZ. We appreciate your trust and are committed to providing a smooth shopping experience from order placement to delivery.